Privacy Policy

Updated: April 1st, 2018

This privacy policy (“Privacy Policy”) explains how your personal information is collected, used, and disclosed by Posit Science Corporation (“Posit Science,” “we,” “us,” or “our”). This Privacy Policy applies to users of Posit Science’s websites with links to this Privacy Policy including www.BrainHQ.com, and our BrainHQ, Drivesharp, and InGear applications on the web, mobile phones, or tablets. The website and the applications are referred to collectively as the “Apps” in this document.
For this Privacy Policy, the following definitions apply:

  1. “Personal Information” means information that allows someone to identify or contact you, including for example your name, address, telephone number, and email address.
  2. “Anonymous Information” means data that is not associated with or linked to your Personal Information; Anonymous Information does not, by itself, permit the identification of individual persons. Capitalized terms used in this Privacy Policy but not defined in this Privacy Policy have the meanings given to them in the BrainHQ Terms and Conditions https://www.brainhq.com/terms (the “Terms and Conditions”).

By registering with us or using our Apps, you expressly consent to the information handling practices in this Privacy Policy. If you reside outside the United States, you understand that your Personal Information may be processed in countries (including the United States) where laws regarding processing Personal Information may be less stringent than in your country. We comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. See the Section entitled EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield, below, for addition information.

  1. Information That We Collect About You.
    1. Information About You That We Collect From You.
      1. When you register for our newsletter, we ask you for and collect your name and email address.
      2. When you register for one of our Apps, we ask you for and collect your name, e-mail address, and password for your Account.
      3. If you choose to register for one of our Apps with Facebook, we will collect your name and email address from Facebook, and any other information provided or disclosed to you during the Facebook registration process.
      4. Specific Apps may ask you for and collect additional information, such as your date of birth, your insurance policy number, or your driver's license number.
      5. If you choose to add information to your user profile, we will collect that information, such as your date of birth or your geographical location.
      6. If you choose to use our “invite a friend” service, we will ask you for your friend's name and email address. We may offer you the option of logging into and using a third-party service, such as Facebook, to provide your friends’ names and email addresses. We will automatically send your friend a one-time email inviting him or her to visit or use our Apps. We store the information about your friend for the purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at support@brainhq.com to request that we remove this information from our database.
      7. If you choose to participate in a survey, we may ask for and collect other requested information, such as your opinion of BrainHQ or your phone number.
      8. If you choose to contact us by sending us an e-mail, fax, or letter, we collect your e-mail address, fax number, or mailing address, and any information contained in the e-mail, fax, or letter you send us.
      9. When you pay for one of our Apps, we collect your complete credit card or other payment method information.
    2. Information About You That We Collect From Organizations That Provide You With Our Apps. We work with certain organizations that provide our Apps to their members as part of the service they offer to their members. In some cases, you can register for one of our Apps with that organization, and that organization will, as a result of your action, pass Personal Information about you to us so that we can register you for one of our Apps. The information passed to us will be disclosed to you by that organization when you register for one of our Apps through that organization.
    3. Information About You That Is Created When You Use Our Apps.
      1. When you use our Apps, we record certain information automatically, for example your Internet protocol (“IP”) address, browser type and plugins, operating systems, screen size and resolution, the time and date at which you access our Apps, and an estimate of your geographical location.
      2. When you use our Apps, we record actions you have taken in our Apps, for example what buttons you click; events that occur, for example when you start a training exercise; and your usage, progress, and performance data.
  2. How We Get and Store Information About You.
    1. Our website uses “Cookies” and other standard web technology to enable our Apps to work. A “Cookie” is a small data file that we store on your computer. We may use session Cookies (which expire once you close your browser) or persistent Cookies (which remain on your computer for an extended period of time). We set a persistent Cookie on your computer if you choose “remember me”, so you don't have to log in to the web site each time you visit. Most web browsers accept Cookies by default, but allow users to reject Cookies by changing the browser preferences. If you have set up your browser to reject Cookies, our Apps will not work properly. In addition, our Apps may cause Cookies from third party sites or applications to be saved on your browser or device. Our Privacy Policy does not cover these third party Cookies since we do not have any control over them. Finally, we may partner with third parties to manage our advertising on other sites. More specifically, we may use Google, Microsoft, Facebook or other providers to place advertisements on different sites across the internet. Such third parties may use technologies such as Cookies to gather information about your activities on the Apps and other sites you visit in order to provide you advertising based upon your browsing activities and interests.
    2. Our emails to you use email beacons or tracking pixels. Email beacons and tracking pixels are small electronic images that tell us if an email has been opened and acted upon.
    3. Our Apps on mobile phones and tablets store information about you on your mobile phone or tablet.
    4. Our Apps store information about you on computer servers and databases managed by us and hosted by several third party companies.
  3. How We Use Information About You.
    1. We use your Personal Information to provide our service to you, to personalize your experience with our Apps, to improve our Apps, and to secure your Account.
    2. We may use your Personal Information to send you transactional emails (such as a password reset), informational emails (such as a newsletter), and promotional emails (such as a special offer).
    3. We may create Anonymous Information from your Personal Information, for example by making a copy of your Training Data that is not linked to your Personal Information. We reserve the right to use and disclose Anonymous Information at our discretion.
    4. We may use Anonymous Information to conduct scientific studies, and we may publish the results, for example at scientific conferences or in research journals. We do not use Personal Information in such work, nor do we disclose Personal Information in the conduct of such work.
  4. How We Disclose Information About You. Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share your Personal Information with third parties, unless you ask or authorize us to do so.
    1. We Disclose Information About You To Organizations That Provide You With Our Apps.
      1. We work with certain organizations ("Groups"), such as hospitals, sports teams, retirement communities, and scientific organizations who provide our Apps to and directly supervise the use of our Apps by their members, such as patients, team members, residents, and research study participants. If your access to our Apps has been provided by a Group, or if at your request we added you to a Group, then your personal information may be shared with that Group so that they can offer their services to you. The privacy policies of these Groups may apply to the use and disclosure of your Personal Information that we collect and disclose to such Groups. Because we do not control the privacy practices of Groups, you should read and understand their privacy policies. You can contact us at support@brainhq.com to identify any Groups that you are a member of, and who, as a result, has access to your Personal Information. At your request, we will remove you from any Group that you are a member of; however this may mean that you will no longer have access to our Apps as a result of your membership in the Group and that if you wish to continue to have access to our Apps you will need to purchase a personal subscription.
      2. We work with certain organizations ("Incentive Partners"), such as insurance companies, who provide our Apps to their members and provide an incentive, such as an insurance discount, to their members who complete specific goals within our Apps, for example a target amount of brain training. If your access to BrainHQ has been provided by an Incentive Partner, or if at your request we added you to an Incentive Partner, then we may share the specific Personal Information with the Incentive Partner required to offer the incentive to you, such as your name, your insurance policy number, and the date on which you have completed the target amount of brain training to offer you an insurance discount. We will not share Personal Information with the Incentive Partner that is not required to offer the incentive to you; and specifically we will not share your performance on the brain training program with your Incentive Partner. The privacy policies of these Incentive Partners may apply to the use and disclosure of your Personal Information that we collect and disclose to such Incentive Partners. Because we do not control the privacy practices of Incentive Partners, you should read and understand their privacy policies. You can contact us at support@brainhq.com to identify any Incentive Partners that you are a member of, and who as a result has access to your Personal Information. At your request, we will remove you from any Incentive Partners that you are a member of; however this may mean that you will no longer have access to our Apps or be eligible for certain incentives as a result of your membership in the Incentive Partners and that if you wish to continue to have access to our Apps you will need to purchase a personal subscription.
      3. We work with certain organizations ("Distribution Partners"), such as libraries and cell phone providers who provide our Apps to their members, such as library patrons or cell phone subscribers. We also work with Distribution Partners that recommend our Apps to their members but do not provide our Apps to their members. We do not disclose Personal Information to Distribution Partners. We may disclose aggregated Anonymous Information to such organizations, such as the number of people from a Distribution Partner who have registered for our Apps.
    2. Situations Where We Disclose Personal Information About You With Specific Protections For You To Ensure Our Apps Work And You Can Use Them.
      1. We may provide your Personal Information to third party service providers who work on behalf of or with us to provide functionality to our Apps, such as email services and web analytics services. These service providers are obligated to use your Personal Information only to provide services to us and not to disclose your Personal Information (except pursuant to a legal requirement such as a subpoena or warrant).
      2. If you choose to use features of our Apps with other users of our Apps, for example by "friending" another user, we will share your Personal Information with other users as described by that feature.
      3. If you use our Apps in a language that is not English, we may work with certain organizations ("Localization Partners") to provide technical support to you in that language. We may share your Personal Information with the Localization Partner so that they can provide technical support to you. These Localization Partners are obligated to use your Personal Information only to provide technical support to you and not to disclose your Personal Information (except pursuant to a legal requirement such as a subpoena or warrant). You can contact us at support@brainhq.com to identify any Localization Partners that provide support to you, and who as a result has access to your Personal Information. At your request, we will change the language in which you use our Apps to remove you from any Localization Partners; however this may mean that you will no longer have access to our Apps in your preferred language.
    3. Changes In Our Organization That May Require Us To Disclose Your Personal Information.
      1. We may share some or all of your Personal Information with any parent company, subsidiaries, joint ventures, or other companies under common control (collectively, “Affiliates”), in which case we will require them to honor this Privacy Policy.
      2. In the event of a merger or acquisition transaction or proceeding involving sale, transfer, or divestiture of all or a portion of our business or assets, we may share your Personal Information for the purpose of allowing your continued use of the Apps as managed by the merged or acquiring company. In this event, the merged or acquiring company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy so that they can continue to provide the Apps to you. You will be notified by email within 30 days of this event should it occur, and at your request, delivered by email within a minimum of 60 days following your notification, the merged or acquiring company will be required to delete your Personal Information as described in Section 5C of this privacy policy.
    4. Situations Where We Are Required To Disclose Your Personal Information. We may be required by law, or by law enforcement officers acting under the color of law, to record some or all of your communications on or through the Apps. We may, and you hereby authorize us to, disclose your Personal Information (including your Account information) and your communications through the Apps, if required by law or by law enforcement officers acting under the color of law, or if we believe in good faith that disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) to protect and defend the rights, property or safety of us, our Affiliates, other users, or you; or (c) to investigate any violation or potential violation of the law, this Privacy Policy, the Terms and Conditions, or any other agreements between you and Posit Science. We may also disclose your Personal Information as required to do so by law, for example, in response to a subpoena or order of a court of competent jurisdiction (e.g., a bankruptcy proceeding). We may also be required to release the personal information of EU and/or Swiss individuals in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
  5. Your Choices Regarding Your Personal Information. We offer you choices regarding the collection, use, and sharing of your Personal Information.
    1. You can manage your email preferences, indicating that want or do not want to receive informational emails (such as a newsletter), or promotional emails (such as a special offer). As long as you maintain an Account with us, you will receive transactional emails (such as a password reset, or notices of material changes to our Terms and Conditions or this Privacy Policy).
    2. You can manage your browser's Cookies using the tools your browser provides, and you can opt-out of third-party vendor's use of cookies (including advertising networks like Google and Bing) by visiting the Network Advertising Initiative opt-out page.
    3. You may change the information you submitted for your Account either in the Apps or by contacting us at support@brainhq.com. You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives. When we delete your Personal Information, we will retain your Training Data as Anonymous Information that is no longer linked to your deleted Personal Information
  6. EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield.
    1. We comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/
    2. Our participation in the Privacy Shield applies to all personal data that is subject to this Privacy Policy and which is received from the European Union, European Economic Area, and Switzerland. We will comply with the Privacy Shield Principles in respect of such personal data.
    3. Our accountability for personal data that we receive under the Privacy Shield and subsequently transfer to a third party is described in the Privacy Shield Principles. In particular, we remain responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process the personal data on our behalf do so in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event giving rise to the damage.
    4. We encourage European individuals (including Swiss individuals) to contact us should you have a Privacy Shield-related (or general privacy-related) complaint at support@brainhq.com. We have further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles or the Swiss-U.S. Privacy Shield Principles to the Better Business Bureau. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
  7. Regarding Children. Our Apps are not directed to individuals under 13 and we do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at support@brainhq.com. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information immediately.
  8. Do Not Track Compliance. We do track your use of the Apps over time because such tracking is required for us to track your progress through the brain training exercises and provide you with brain exercises that are tailored to you. Therefore our Apps do not respond to Do Not Track (“DNT”) signals. We do not track the users of our Apps across third party websites to provide targeted advertising directly to those websites. We do use advertising networks to present ads on third party sites, and those advertising networks and those third party sites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. (For more information, see Section 2 above.) If you are visiting such advertising networks or third party sites, your browser allows you to set the DNT signal so those groups (particularly advertisers) know you do not want to be tracked. You can find out more about your browser’s tracking capabilities and procedures for asking not to be tracked by contacting the developer or distributer of your particular browser.
  9. Third Party Websites, Products, Services, Content, and Links. Please be aware that the terms of our Privacy Policy do not apply to third party websites, products, services, or content or to links provided for the foregoing on our Sites or Apps. Third party providers of such third party websites, products, services, or content, may collect (via tracking technologies like Cookies or web beacons) and use information regarding your interaction with the third party website, product, service, or content that they deliver and with which you interact.
  10. Security.
    1. We make reasonable efforts to protect your Personal Information, but no company, including Posit Science, can fully eliminate security risks connected to handling information on the internet.
    2. YOU ACKNOWLEDGE THAT SECURITY SAFEGUARDS, BY THEIR NATURE, ARE CAPABLE OF CIRCUMVENTION AND POSIT SCIENCE DOES NOT AND CANNOT GUARANTEE THAT YOUR PERSONAL INFORMATION WILL NOT BE ACCESSED BY UNAUTHORIZED PERSONS CAPABLE OF OVERCOMING SUCH SAFEGUARDS. IN PARTICULAR, OUR APPS MAY BE USED TO ACCESS AND TRANSFER INFORMATION, INCLUDING YOUR PERSONAL INFORMATION, OVER THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT POSIT SCIENCE DOES NOT OPERATE OR CONTROL THE INTERNET AND THAT UNAUTHORIZED USERS (SUCH AS HACKERS) MAY USE VIRUSES, WORMS, TROJAN HORSES, AND OTHER UNDESIRABLE DATA AND SOFTWARE TO OBTAIN ACCESS TO OR DAMAGE OUR SITES, APPS, OR YOUR PERSONAL INFORMATION.
    3. Furthermore, we cannot be responsible for any of your Personal Information that you release on your own, or that you request or authorize us to release.
  11. Protected Health Information. "Protected Health Information" or "PHI" means "individually identifiable health information" that we create or receive as a "business associate" of a health insurance plan or other "covered entity," as those terms are defined in the privacy and security rules under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). Notwithstanding anything to the contrary in this Privacy Policy, Posit Science will use and disclose your PHI only as permitted by those rules and other applicable law.
  12. Amendment. This Privacy Policy may be amended by Posit Science from time to time. If we make material changes to this Privacy Policy, we will notify you by posting the revised Privacy Policy on our Sites or notifying you at your primary email address (if any, as specified in your Account information). You are responsible at all times for updating your Account to provide to us your most current e-mail address. If the last e-mail address that you have provided to us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Any changes to this Privacy Policy will be effective immediately for new users of our Apps, Apps, or Offerings; otherwise these changes will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of a notice on our Apps. Your continued use of our Apps thirty (30) calendar days after the changes are first notified by Posit Science as described above will constitute your agreement to such changes. If you object to any change, your sole recourse shall be to immediately terminate your Account and cease using the Apps. Except as otherwise provided in this Section, no amendment to this Privacy Policy will be valid.
  13. Our Contact Information. If you have any questions about this Privacy Policy, please contact us by e-mail at support@brainhq.com or by writing to us at Posit Science Corporation, 160 Pine Street Suite 200, San Francisco, CA 94111, in each case marking the message “Attention: Privacy Policy.”